Terms and Conditions

MOQ:

1 pcs for sampe, buyer need pay it in advance, the amount will be deducted from next order

50 pcs after sample order, support mixed batch.

Warranty:

1. CCTV IP Cameras

Two years, products with your own logo or without logo

2.NVR

Two years,  products with your own logo or without logo

3. Speed Dome Camera

Two years, products with your own logo or without logo

Conditions and Terms:

The warranty starts from the delivery date from our company.

During the warranty, any defective product will get repaired or replaced for free.

The warranty is unavailable for those products which are broken by the violence or the carelessness or repaired or altered without the authorization.

A RMA form will be asked to fill in.

Payment Terms:

1. Telegraphic Transfer (T/T)

Usually we accept 100% T/T in advance.

Subjected the order amount, we can accept 30% deposit T/T in advance + 70% balance T/T before the shipment.

2. Paypal, 4.4%+$0.03 commission charges will be added into the amount.

3. Western Union

Please offer us MTCN and the sender name after you make the payment.

4. Letter of Credit(L/C)

L/C is available for the sea transit only. We don't accept L/C for the air transit.

On condition that order amount reaches some one then we will accept L/C.

We accept L/C at sight only.

Lead Time:

Sample orders will be delivered from our factory within 3 days.

General orders will be delivered from our factory within 3 - 10 days.

Big orders will be delivered from our factory within 5 -15 days at most.

Shipment:

1. By TNT, DHL, UPS or FedEx.

TNT: www.tnt.com

DHL: www.dhl.com

UPS: www.ups.com

FedEx: www.fedex.com

2. By our forwarding agent(by air or by sea).

3. By your own forwarding agent

4. By domestic forwarding agents to any city in China.

ODM/ OEM Services

1. Logo

Please offer us your own high resolution logo in JPG format.

There should be two colors at most in the logo.

There should be no gradient effect in the logo

2. Label

Please offer us your own model numbers and relative requirements.

3. Manual

Please offer us the finished manual.

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.

Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.

Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet refunds (store credit), please allow 24 hours for your account to be updated.

Return Shipping Costs & Address

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.